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Evidence Guide: MSS403039 - Facilitate and improve 5S in an office

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403039 - Facilitate and improve 5S in an office

What evidence can you provide to prove your understanding of each of the following citeria?

Plan for 5S implementation

  1. Facilitate agreement within the work group on prioritising and scheduling the application of 5S across target work areas.
  2. Assist individuals to identify own and collective office work group functions in the target work areas in terms of internal and/or external customer requirements.
  3. Assist individuals to identify how their own and collective office work group tasks contribute to the office functions.
  4. Establish communication and reporting processes with work group.
  5. Facilitate management support for 5S.
Facilitate agreement within the work group on prioritising and scheduling the application of 5S across target work areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist individuals to identify own and collective office work group functions in the target work areas in terms of internal and/or external customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist individuals to identify how their own and collective office work group tasks contribute to the office functions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication and reporting processes with work group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate management support for 5S.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the set-up of 5S

  1. Assist work group to determine what are necessary and unnecessary items in the work area.
  2. Assist work group to determine optimum assigned location for all necessary items.
  3. Liaise with relevant production and work health and safety (WHS) personnel to determine optimum locations.
  4. Assist work group to determine the appropriate place for unnecessary items.
  5. Assist work group to determine 5S schedule.
Assist work group to determine what are necessary and unnecessary items in the work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist work group to determine optimum assigned location for all necessary items.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant production and work health and safety (WHS) personnel to determine optimum locations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist work group to determine the appropriate place for unnecessary items.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist work group to determine 5S schedule.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of 5S

  1. Ensure procedures reflect 5S practices.
  2. Assess skill base of work group in 5S and arrange for any required training.
  3. Ensure that any damage and/or safety risks reported by the team are addressed through correct mechanisms.
  4. Check work area for 5S implementation as part of normal routine.
  5. Identify non-conformances.
  6. Negotiate solutions to non-conformances.
  7. Work with work group to find areas for improvement.
  8. Assist work group to develop improvement solutions.
  9. Facilitate the availability of resources required for the improvement solution.
  10. Facilitate the implementation of the improvement solution.
Ensure procedures reflect 5S practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess skill base of work group in 5S and arrange for any required training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that any damage and/or safety risks reported by the team are addressed through correct mechanisms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check work area for 5S implementation as part of normal routine.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify non-conformances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate solutions to non-conformances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with work group to find areas for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist work group to develop improvement solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the availability of resources required for the improvement solution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of the improvement solution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for 5S implementation

1.1

Facilitate agreement within the work group on prioritising and scheduling the application of 5S across target work areas.

1.2

Assist individuals to identify own and collective office work group functions in the target work areas in terms of internal and/or external customer requirements.

1.3

Assist individuals to identify how their own and collective office work group tasks contribute to the office functions.

1.4

Establish communication and reporting processes with work group.

1.5

Facilitate management support for 5S.

2

Facilitate the set-up of 5S

2.1

Assist work group to determine what are necessary and unnecessary items in the work area.

2.2

Assist work group to determine optimum assigned location for all necessary items.

2.3

Liaise with relevant production and work health and safety (WHS) personnel to determine optimum locations.

2.4

Assist work group to determine the appropriate place for unnecessary items.

2.5

Assist work group to determine 5S schedule.

3

Facilitate the implementation of 5S

3.1

Ensure procedures reflect 5S practices.

3.2

Assess skill base of work group in 5S and arrange for any required training.

3.3

Ensure that any damage and/or safety risks reported by the team are addressed through correct mechanisms.

4

Monitor 5S

4.1

Check work area for 5S implementation as part of normal routine.

4.2

Identify non-conformances.

4.3

Negotiate solutions to non-conformances.

5

Improve 5S

5.1

Work with work group to find areas for improvement.

5.2

Assist work group to develop improvement solutions.

5.3

Facilitate the availability of resources required for the improvement solution.

5.4

Facilitate the implementation of the improvement solution.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan for 5S implementation

1.1

Facilitate agreement within the work group on prioritising and scheduling the application of 5S across target work areas.

1.2

Assist individuals to identify own and collective office work group functions in the target work areas in terms of internal and/or external customer requirements.

1.3

Assist individuals to identify how their own and collective office work group tasks contribute to the office functions.

1.4

Establish communication and reporting processes with work group.

1.5

Facilitate management support for 5S.

2

Facilitate the set-up of 5S

2.1

Assist work group to determine what are necessary and unnecessary items in the work area.

2.2

Assist work group to determine optimum assigned location for all necessary items.

2.3

Liaise with relevant production and work health and safety (WHS) personnel to determine optimum locations.

2.4

Assist work group to determine the appropriate place for unnecessary items.

2.5

Assist work group to determine 5S schedule.

3

Facilitate the implementation of 5S

3.1

Ensure procedures reflect 5S practices.

3.2

Assess skill base of work group in 5S and arrange for any required training.

3.3

Ensure that any damage and/or safety risks reported by the team are addressed through correct mechanisms.

4

Monitor 5S

4.1

Check work area for 5S implementation as part of normal routine.

4.2

Identify non-conformances.

4.3

Negotiate solutions to non-conformances.

5

Improve 5S

5.1

Work with work group to find areas for improvement.

5.2

Assist work group to develop improvement solutions.

5.3

Facilitate the availability of resources required for the improvement solution.

5.4

Facilitate the implementation of the improvement solution.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, in one (1) or more allocated areas, to:

identify the scope of the services and/or functions supplied by the office and the deliverables expected by customers

facilitate a systematic approach to identifying and reducing office waste (muda) in work areas

lead and motivate others in achieving 5S outcomes and make improvements to the 5S systems

set up systems for monitoring and improving 5S implementation in an office

manage non-conformances in implementation of 5S.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

principles and purpose of 5S

types of office waste (muda)

methods of identifying waste in the work area, such as:

waste walk

document tagging

tracking/log sheets

spaghetti diagrams

monitoring and data gathering systems used by organisation, such as:

customer relationship management (CRM) database

accounting packages

business intelligence

other office process-related database programs and proprietary systems

methods of identifying and evaluating options

work health and safety (WHS) requirements relevant to the target work areas

principles of efficient workplace organisation.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

5S includes all of:

sort

set in order

shine

standardise

sustain.

Sort includes all of:

separating necessary from unnecessary items (equipment and supplies)

keeping only what is absolutely necessary for the work processes that comprise the job

disposing of (or relocating) all other items

computer files and icons.

Set in order includes all of:

assigning required equipment and materials appropriate locations in the work area

consideration of frequency of use, ergonomics and WHS

provision of facilities to maintain the locations

efficient file structures and desktops (computer and actual).

Shine includes one or more of:

keeping the work area clean at all times which should be carried out to a regular daily schedule against allowed time, usually at the end of the day or of a particular process

keeping work area, including virtual work area, organised

noting any signs of wear, damage, leakage, safety risks or other issues that require immediate attention

keeping file structures and desktops organised and efficient.

Standardising includes one or more of:

activities that help maintain the order and the 5S standards

using procedures and checklists developed from a procedure.

Sustain includes one or more of:

making sure that daily activities are completed every day regardless of circumstance

undertaking inspections, including:

informal inspections that should be carried often, at least weekly

formal inspections that should be carried out at least monthly.

Items in work area include one or more of:

office supplies

materials

paperwork

furniture

storage systems and cabinets

lighting, wiring, plumbing and other services designed to support a working environment in the office

manuals

personal items (e.g. bags, phones, lunch boxes, clothing, photos and ornaments)

safety and personal protective equipment

any other item which happens to be in the work area.

Work group includes one or more of:

formal teams

informal teams

people working in the same area.

Target work area may be a physical and/or virtual workspace and include one or more of:

used by a person, a team or a cross-functional group

common to part/s of a process or value stream (already defined)

shared by people who undertake a defined procedure or set of procedures

needed to support a particular function.

Appropriate places include areas designated for one or more of:

recycling

rubbish removal

staff room/lunch room/kitchen

office supplies, filing and other storage

functions, such as printing/copying

holding until status is confirmed.

Management support includes one or more of

provision of facilities for meetings, records and communications

release for training when needed

support and authorisations for changes when required

financial resources for any new or modified equipment

any other support outside of that able to be generated within the 5S implementation group.

Procedures (written, verbal, visual, computer based, etc.) include one or more of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.